Do I Have to Pay for Return Shipping?

Please note: All purchases made during our Mid Year Sale are eligible for store credit only if returned due to a change of mind reasoning, this includes our bridal collection. All items from our A/W collection are also non-refundable, however can be returned for a store credit.

Items marked as "Final Sale" remain subject to our standard Final Sale policy and cannot be returned or exchanged.

International and domestic customers will need to cover the cost of their return.

A note for our domestic customers: For your convenience we have a negotiated flat returns rate of $12 AUD per parcel with Australia Post to send your parcel back to us. Though this is done through Billy J's return portal, this amount will be deducted from your return when processed. Please note, subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately, as we are not responsible to pay duties to receive the goods. If there is a charge, it may be deducted from your return.

Please note CAD and UK customers: a flat shipping rate of $35 AUD will be deducted from your store credit once received and processed.

Please note NZ & US customers: a flat shipping rate of $25 AUD will be deducted from your store credit once received and processed. 

For all other international customers, please purchase a returns label at your local post office and send your items back to the following address - 

Billy J Boutique

2/32 Hoopers Road

Kunda Park 

QLD, 4556