Are My Item/s Eligible for Return?
Please note: All purchases made during our Mid Year Sale are eligible for store credit only if returned due to a change of mind reasoning, this includes our bridal collection. All items from our A/W collection are also non-refundable, however can be returned for a store credit.
Items marked as "Final Sale" remain subject to our standard Final Sale policy and cannot be returned or exchanged.
AU customers -
We want you to be 100% happy with your order. If you change your mind for any reason, we’ve made it super easy for you to return your order back to us -
• 14 Day Return Policy: You may return full-priced items within 14 days of receiving your order for a refund or store credit, provided they comply with our return conditions.
• 28 Day Return Policy: Eligible full-priced items returned within 28 days are eligible for a store credit.
Please note the following conditions apply:
• A flat shipping rate of $12 AUD will be deducted from your return total once received and processed.
• Items must be returned within 14 days of receiving your parcel for a refund or store credit, or within 28 days for a store credit only (whether you are a domestic or international customer). We recommend trying on your items as soon as you receive them to ensure you can return them within the timeframe.
• Items must be in their original condition: unworn, unwashed, unaltered, and with all tags attached. Please ensure that returned items are free of makeup, scents, or any signs of wear.
• Please note due to fast turn around times we do not offer exchanges.
• All refunds are issued to the payment method used for the order. If a Gift Card/Store Credit was used, the refund will be processed back to the same method.
• FINAL SALE or 50% OFF - Items marked as ‘Final Sale’ or ‘50% Off’ cannot be returned for a refund, store credit or exchange, unless deemed faulty by Billy J. They are last chance styles that will not be restocked. Any unauthorised Final Sale or 50% Off items which are returned to us will be refused upon delivery and returned to the sender.
• SALE - Items marked as ‘Sale’ can be returned for store credit only, unless deemed faulty by Billy J.
Pre-orders: Please note pre-orders cannot be amended or changed. If you placed an order with an in-stock item in the same cart your order will be split into two shipments, therefore you will be charged with an additional shipping fee when the pre-order is available for dispatch.
Swimwear and Bodysuits – Customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place. The item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
Intimates – For hygiene reasons, underwear and undergarments, including adhesive bra and tape products are not returnable for change of mind/incorrect size.
Shoes – Please try on shoes for fit on soft surfaces. We will not accept shoes returned with sole markings or scratches. If you have received a shoe box, this must also be returned with the shoes in its original condition.
Earrings – Due to hygiene reasons all earrings are FINAL SALE and cannot be returned, including for change of mind.
Beauty Products – Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.
Gift Cards – Gift Cards are non-returnable and cannot be exchanged for cash. They are valid for 3 years from the date of issue and are issued in AUD. Vouchers purchased on our website can be redeemed both online and at our store located at Kawana Shopping World.
International customers -
• 30 Day Return Policy: You may return full-priced items within 30 days of receiving your order for a store credit, provided they comply with our return conditions.