Are My Item/s Eligible for Return?
AU CUSTOMERS -
We want you to be 100% happy with your order. If you change your mind for any reason, we’ve made it super easy for you to return your order back to us -
• 14 Day Return Policy: You may return full-priced items within 14 days of receiving your order for a refund or store credit, provided they comply with our return conditions.
• 28 Day Return Policy: Eligible full-priced items returned within 28 days are eligible for a store credit.
The following conditions apply:
• A $12 AUD shipping fee applies to change-of-mind returns. This fee does not apply to returns of items deemed faulty under the Australian Consumer law.
• Incorrect size/change of mind items must be returned within 14 days of receiving your parcel for a refund or store credit, or within 28 days for a store credit only (whether you are a domestic or international customer). We recommend trying on your items as soon as you receive them to ensure you can return them within the timeframe.
• To be eligible for a return, items must be in their original condition—unworn, unwashed, unaltered, and with all original tags attached. Returned items must also be free from makeup, fragrance, and any signs of wear. Please note that this policy applies to change-of-mind returns. Under the Australian Consumer Law, you are entitled to a replacement or refund in the event an item is faulty.
• All items purchased at a reduced price are ‘Final Sale’ and cannot be returned for a refund, store credit or exchange, unless the item is confirmed to have a fault. These are last chance styles that will not be restocked. Any unauthorised Final Sale items which are returned, will incur a return shipping fee at the customers expense.
• All refunds are issued to the payment method used for the order. If a Gift Card/Store Credit was used, the refund would be processed back to the same method.
• Due to fast turnaround times, we do not offer exchanges.
Pre-orders:
Please note pre-orders cannot be amended or changed. If you placed an
order with an in-stock item in the same cart your order will be split into two shipments,
therefore you will be charged an additional shipping fee when the pre-order is available
for dispatch.
Swimwear and Bodysuits:
Customers must try on items wearing undergarments. If you
wish to return an item, the tags and protective hygiene strip must remain in place. The
item will not be accepted if either of these have been removed or altered, or if the item
shows signs of wear, except in cases where the item is found to be faulty.
Intimates:
For hygiene reasons, underwear and undergarments, including adhesive
bra and tape products are not returnable for change of mind/incorrect size.
Shoes:
Please try on shoes for fit on soft surfaces. We will not accept shoes returned
with sole markings or scratches. If you have received a shoe box, this must also be
returned with the shoes in its original condition, unless the item is confirmed to have
a fault.
Earrings:
Due to hygiene reasons all earrings are FINAL SALE and cannot be
returned, including for change of mind. This excludes earrings that have been confirmed
faulty.
Beauty Products/Perfumes/Tan:
Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.
Gift Cards:
Gift Cards are non-returnable and cannot be exchanged for cash. They are
valid for 3 years from the date of issue and are issued in AUD. Vouchers purchased on
our website can be redeemed both online and at our store located at Kawana Shopping
World.
INTERNATIONAL CUSTOMERS -
• 30 Day Return Policy: You may return full-priced items within 30 days of receiving your order for a store credit, provided they comply with our return conditions.
You can view conditions related specifically to your country of purchase here.