Shipping to Canada

By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.

• All orders are prepared and shipped within 24-48 hours of order placement (excluding weekends and public holidays)
• Please be aware that during busy sale periods, there may be delays due to the high volume of orders
• Orders placed after 1pm AEST will be processed the following day Monday to Friday.
• International customers must be aware of potential customs and duties fees applicable to your country. 
• Please note international customers: We cannot ship to P.O boxes, parcel lockers or military addresses/bases. 

CANADA 

• 3-5 BUSINESS DAY EXPRESS DELIVERY
• $30 (CAD) FOR ALL ORDERS
• ALL PRICES EXCLUDE CUSTOMS FEES
• Please note we currently have a cap of $800 (CAD) for all orders to Canada

INTERNATIONAL CUSTOM FEES & TAXES

All taxes and customs charges are the responsibility of the customer and are not included in the order or shipping cost, unless otherwise stated. These charges vary depending on your country and state. If you're unsure about potential charges, we recommend contacting your local customs office.

PLEASE NOTE: 

Refusal of payment of customs or duty fees, may result in your parcel being returned to us or destroyed by customs authorities.

• Any costs incurred due to unpaid fees (including return shipping fees) will be deducted from your store credit.
• If your parcel is destroyed due to non-payment, we will not be able to offer compensation or a refund.

Please ensure you are aware of and willing to pay any applicable customs or duty charges to avoid these outcomes.

Please contact us at customerservice@billyj.com.au if you have any questions regarding the above.