Custom and Duty Fees

All taxes and customs charges are the responsibility of the customer and are not included in the order or shipping cost, unless otherwise stated below. These charges vary depending on your country and state. If you're unsure about potential charges, we recommend contacting your local customs office.

Billy J is not responsible for any additional taxes or customs duties incurred during the shipping process, except as outlined below:

UK Customers:

• Orders under £135: Taxes are payable at checkout.
• Orders over £135: Taxes and duties are payable at checkout.
• No additional payments are required when your parcel arrives.

New Zealand Customers:

• All duties and taxes are already included in your purchase price.
• No customs charges on delivery.

USA Customers:

• All duties, taxes and/or tariff fees are calculated at checkout. 
• No additional fees upon delivery.

PLEASE NOTE: 

Refusal of payment of customs or duty fees, may result in your parcel being returned to us or destroyed by customs authorities.

• Any costs incurred due to unpaid fees (including return shipping fees) will be deducted from your store credit.
• If your parcel is destroyed due to non-payment, we will not be able to offer compensation or a refund.

Please ensure you are aware of and willing to pay any applicable customs or duty charges to avoid these outcomes.

Please contact us at customerservice@billyj.com.au if you have any questions regarding the above.