Do You Offer Refunds?

Please note: All purchases made during our Mid Year Sale are eligible for store credit only if returned due to a change of mind reasoning, this includes our bridal collection. All items from our A/W collection are also non-refundable, however can be returned for a store credit.

Items marked as "Final Sale" remain subject to our standard Final Sale policy and cannot be returned or exchanged.

AU customers only -

You may return eligible full priced items within 14 days of receiving your order for a refund or store credit, provided they meet the conditions detailed in our returns policy. 

Please note, existing Store Credits cannot be cancelled for a refund. 

By finalising your order, you are agreeing to the Terms and Conditions outlined in our return policy. For any further enquiries, please email customerservice@billyj.com.au.