Received a Faulty Item?

We're so sorry if an item you received is not in perfect condition!

Please email us at customerservice@billyj.com.au so we can resolve this for you. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.

Please note if more than the faulty item is returned within the same parcel, we will be unable to cover the return postage. A returns label will be issued VIA email should your item be deemed with a manufacturing fault by our team.